Failure To Refund, Arrange Alternate Flight, Chandigarh District Commission Holds Air India Liable

In a recent case, the Chandigarh District Consumer Disputes Redressal Commission ruled against Air India for failing to refund a passenger or arrange an alternate flight. The passenger had booked a ticket for a specific date, but Air India canceled the flight without proper notice or providing alternative arrangements. The Commission found Air India liable under the Consumer Protection Act for inadequate service and failure to meet contractual obligations. They ordered Air India to refund the ticket cost and pay compensation for inconvenience. The airline’s failure to manage its duties in accordance with consumer rights highlights the importance of adhering to service agreements and providing satisfactory remedies for service disruptions.