Failure To Refund Coaching Fee Despite Withdrawal Of Admission, Mumbai District Commission Holds Rao IIT Academy Liable

The District Consumer Disputes Redressal Commission, Mumbai held Rao IIT Academy accountable for deficient services after a student withdrew from their course following unsatisfactory teaching. Despite attending only a few classes, the academy failed to refund the Rs. 50,000 tuition fee, prompting the student to file a complaint. Rao IIT Academy argued the fee was non-refundable due to a scholarship, but the commission ruled in favor of the student, emphasizing consumer rights over contractual terms. The academy was ordered to refund the fee with interest and pay compensation for mental distress and costs.