Failure To Replace Damaged Shoes Despite Warranty, Kurukshetra District Commission Holds Skechers Liable

In a recent consumer dispute, the Kurukshetra District Consumer Disputes Redressal Commission directed Skechers India Pvt. Ltd. to replace a defective pair of shoes under warranty. The complainant had purchased shoes that tore apart within a month of use, despite being assured of durability. Skechers India argued that the warranty did not cover wear and tear, but the commission emphasized consumer rights and held that the product's failure within a short period was a manufacturing defect. The decision underscores the Consumer Protection Act's provisions for protecting consumer interests and ensuring companies uphold warranty commitments.