Failure To Reverse Failed Transactions And Provide ATM CCTV Footage, Jalna District Commission Holds Bank Of Maharashtra Liable

The District Consumer Disputes Redressal Commission, Jalna, held Bank of Maharashtra liable for failing to follow RBI and NPCI guidelines on reversing wrongly deducted money from failed transactions and inadequately investigating discrepancies. The complainant, a savings account holder, withdrew Rs. 38,000 in two transactions but was wrongly debited Rs. 76,000 due to bank error. Despite complaints and legal notices, the bank delayed resolution, demanded arbitration fees, and failed to provide transaction evidence promptly. The commission found the bank negligent, citing regulatory breaches and directed it to refund Rs. 38,000 plus interest.