FM Sitharaman Urges GST Officers To Be Polite, Empathetic And Tech-Driven In Dealing With Taxpayers

Finance Minister Nirmala Sitharaman advised GST officers to adopt a polite, empathetic, and technology-driven approach while interacting with taxpayers. The guidance aims to improve taxpayer experience, streamline compliance procedures, and enhance trust in the tax administration, reinforcing the government’s emphasis on digital governance and service-oriented tax administration.