Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects

In a recent case before the Hisar District Consumer Disputes Redressal Commission, Xiaomi India and an authorized service center were held liable for a phone's manufacturing defects. The complainant faced persistent issues with their smartphone despite multiple repairs. The commission noted that the defects persisted beyond a reasonable number of repairs, thereby constituting a deficiency in service under the Consumer Protection Act. Xiaomi and the service center were directed to refund the complainant's purchase amount along with compensation for mental agony and litigation costs. This decision underscores consumer rights regarding product defects and the obligation of manufacturers and service providers to rectify such issues promptly.