Improper Installation And Failure To Address Grievances; Ernakulam District Commission Holds Eureka Forbes & Service Provider Liable

The Ernakulam District Consumer Disputes Redressal Commission has held Eureka Forbes liable for the improper installation of a water purifier, which led to a malfunction. The commission found a clear "deficiency in service" on the part of the company. The complainant had provided evidence that the water purifier was not installed correctly by the company's technician, causing it to break down soon after. The consumer commission, after reviewing the case, likely ordered Eureka Forbes to either replace the defective product or to refund the entire amount to the customer, along with compensation for the inconvenience and mental agony caused. This ruling holds the company responsible not only for the quality of its products but also for the quality of the installation and after-sales service provided by its authorized personnel, reinforcing consumer rights.