Intentional Withholding Of Spare Parts Amounts To Restrictive Trade Practice, Ernakulam District Commission Holds Sony, Its Service Agent Liable

The Ernakulam District Commission found that a Sony service agent engaged in restrictive trade practices by intentionally withholding spare parts. This action violated the Consumer Protection Act. The service agent's refusal to provide necessary parts led to significant delays and inconvenience for consumers, infringing their right to timely service. The Commission's ruling underscores the importance of fair trade practices and holding service providers accountable for such deceptive actions, which compromise consumer rights and satisfaction.