Intermediary Can Be Held Liable For Refunding Customers: NCDRC Holds Goibibo Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission (NCDRC) held that intermediaries, such as online travel platforms, can be held liable for refunding customers in cases of service deficiency. The ruling specifically targeted Goibibo, finding the company responsible for failing to ensure the proper delivery of services to its customers. This decision is significant for consumer rights, establishing that intermediaries cannot evade responsibility by blaming third-party service providers. It underscores the accountability of online platforms in ensuring customer satisfaction and compliance with service agreements.