Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

The Hisar District Consumer Disputes Redressal Commission ruled that Flipkart and similar platforms cannot display contact details and addresses of sellers on their websites, considering them intermediaries under the Consumer Protection Act. The Commission emphasized that such platforms only act as facilitators for transactions between buyers and sellers. Revealing seller information could mislead consumers into believing that platforms are directly responsible for product quality and service. This decision aims to protect consumer rights by ensuring clarity on the roles of online marketplaces.