Jalandhar District Commission Holds Instagram Seller Liable For Sending Damaged Garment, Failure To Resolve Grievances

In a case before the Jalandhar District Consumer Disputes Redressal Commission, a consumer purchased a damaged garment from an Instagram seller. Despite attempts to resolve the issue directly, the seller failed to address the grievance. The Commission ruled in favor of the consumer, directing the seller to refund the purchase amount along with compensation for mental agony and litigation costs. This case underscores the importance of consumer protection laws in online transactions and the role of dispute resolution mechanisms in resolving grievances efficiently.