Liability Clauses Must Be Agreed Upon By Consumer: Ernakulam District Commission Holds DTDC Liable For Deficiency In Service And Unfair

The Ernakulam District Consumer Disputes Redressal Commission ruled against DTDC Courier & Cargo Ltd. for deficiency in service and unfair trade practices. The case involved a missing consignment and liability clauses that absolved DTDC from responsibility. The Commission held DTDC liable due to inadequate tracking mechanisms and failure to prove delivery. They ordered compensation for the consignment's value, interest, and litigation costs, emphasizing consumer rights under the Consumer Protection Act. This decision highlights the importance of robust service standards and fair contractual terms in consumer transactions.