Ludhiana District Commission Holds 'Behrouz Biryani', Swiggy Liable For Delivering Non-Veg Biryani Instead Of Veg

A Ludhiana District Commission found that Behrouz Biryani, ordered via Swiggy, failed to deliver the vegetarian biryani as requested and instead sent non-veg biryani. The complainant, a consumer, alleged that this breach of the order caused significant inconvenience and distress. The commission ruled in favor of the consumer, highlighting that the delivery service violated the Consumer Protection Act by not adhering to the specified order. The decision underscores the accountability of service providers to meet the consumer's expectations and adhere to their service promises. The commission's order included compensation for the consumer’s inconvenience and the cost of litigation.