MoCA Directs IndiGo Airlines to Clear Refunds; Regulates Airfare Amid Operational Disruption

The article reports that Ministry of Civil Aviation (MoCA) has directed IndiGo to clear all pending passenger refunds for cancelled or disrupted flights within a specified deadline. The Ministry also imposed caps on domestic airfare to prevent price-gouging during the disruption period. It mandated that no rescheduling fees be charged from affected passengers, and set out strict timelines for refund processing and complaint redressal. The article outlines the government’s regulatory intervention in safeguarding passenger rights, ensuring fair pricing and accountability from airlines during operational crises. It highlights how the directive aims to restore confidence among travellers and maintain regulatory oversight over carriers’ obligations.