Mysore District Commission Holds Royal Enfield, Its Dealer Liable For Failure To Replace Or Provide Refund For Bike With Defects

The Mysore District Consumer Commission has ordered a Royal Enfield dealer to replace or refund the cost of a defective motorcycle. The complainant, after purchasing a Royal Enfield Bullet 350, faced multiple issues including engine failure. Despite several repairs, the problems persisted. The dealer's failure to rectify the defects or replace the motorcycle led the complainant to approach the Consumer Commission. The Commission found that the complainant had to endure significant inconvenience due to the persistent defects. It ruled in favor of the complainant, directing the dealer to either replace the defective bike with a new one or refund the purchase amount along with compensation for the inconvenience caused. This case highlights the consumer's right to quality goods and services and the legal recourse available under the Consumer Protection Act.