Overcharging, Forcing Guests To Opt For Dinner At High Rates Is 'Deficiency In Service': Delhi District Commission Holds Make My Trip And Clarks Hotel Liable

Delhi Consumer Court holds MakeMyTrip liable for overcharging, directing refunds and compensation. The Delhi Consumer Disputes Redressal Commission has ruled against online travel aggregator MakeMyTrip, holding it liable for overcharging a customer. The court directed MakeMyTrip to refund the excess amount collected and also awarded compensation to the complainant for deficiency in service and unfair trade practice. This decision reinforces consumer protection laws, emphasizing that online platforms must adhere to fair pricing practices and ensure transparency in their transactions.