Repeated Repairs Do Not Automatically Imply Manufacturing Defect, Expert Evidence Needed: Haryana State Commission Allows Hero

In the case of Hero MotoCorp vs. a consumer, the Haryana State Commission addressed an appeal concerning a manufacturing defect in a motorcycle. The consumer had initially claimed that the bike had a defect which led to performance issues. The Commission reviewed the appeal, focusing on whether the defect was indeed a manufacturing fault and if the consumer was entitled to relief. Expert evidence was crucial in this case, as it helped determine the nature of the defect. The Commission’s decision was influenced by the findings from this expert evidence, impacting the outcome of the appeal.