SIM swap scam: NCDRC restores order directing Airtel to compensate Army man who lost ₹2.87 lakh

The National Consumer Disputes Redressal Commission (NCDRC) has restored an order directing Airtel to compensate an army man who lost ₹2.87 lakh in a SIM swap scam. The soldier’s SIM was swapped fraudulently, leading to financial losses. Initially, the District Consumer Disputes Redressal Forum (DCDRF) had ordered compensation, but this decision was challenged in the State Commission and subsequently appealed to the NCDRC. The NCDRC upheld the soldier’s complaint, emphasizing Airtel's negligence in preventing the fraudulent SIM swap. This case underscores consumer protection concerns in telecom services and highlights the importance of robust security measures against such scams.