South Mumbai District Commission Holds IndusInd Bank Liable For Failure To Communicate Terms Of Secondary Credit Card

In the case of Mr. Abdul Rashid Momin vs. IndusInd Bank and Anr., the District Consumer Disputes Redressal Commission, South Mumbai found IndusInd Bank liable for deficiency in services. The complaint arose from the bank's failure to communicate the conditions for using a secondary credit card, resulting in the rejection of an EMI facility for an iPhone purchase. \r

Despite making payments, the complainant's outstanding amount did not decrease due to undisclosed terms. The bank's inconsistent reasons for rejecting the transaction and its failure to convert the purchase into an EMI plan were noted by the Commission. As a remedy, the Commission directed the bank to refund Rs. 8,638 with interest, and awarded Rs. 5,000 each for mental agony and litigation costs. The decision highlights consumer protection issues regarding transparency in financial services.