Survey Report Must Be Given Due Consideration In Insurance Settlement Unless It Ignores Material Evidence Or Misrepresents Facts: NCDRC

The National Consumer Disputes Redressal Commission (NCDRC) ruled that insurance companies must settle claims based on surveyor reports unless there is substantial evidence indicating misrepresentation of facts by the insured. The case involved National Insurance Company Ltd., where the NCDRC emphasized the importance of adhering to survey reports unless there is clear evidence of fraud. The insured party's claim was initially denied, leading to the involvement of the NCDRC, which ultimately decided in favor of the claimant, reiterating the need for insurers to provide solid proof of misrepresentation to deny claims.