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System Glitch Hits Air India Check-Ins; IndiGo Passengers Face Long Delays
Update / Judgement Date
02 Dec 2025
Source
Author
Sakshi Bhardwaj — WCP Legal Desk
Reading Time
1 min read
A major system glitch disrupted Air India’s check-in services, leading to long queues and delayed boarding across several airports. IndiGo passengers also reported significant delays due to cascading operational issues. The system failure affected baggage processing, check-in counters, and boarding pass generation, forcing airlines to temporarily switch to manual operations. Passenger frustration grew as flights were delayed and airport congestion worsened. Authorities stated that IT teams were deployed and services gradually restored. The incident highlights vulnerabilities in airline IT infrastructure and the need for stronger redundancy systems to avoid large-scale disruption.