Thiruvananthapuram District Commission Holds Vivo, Its Service Centre Liable For Failure To Repair Phone Under Warranty

In a recent case, Thiruvananthapuram District Consumer Disputes Redressal Commission ordered a Vivo service centre to repair a phone under warranty, rejecting the centre's claim of water damage. The commission emphasized that the burden of proof lies with the service centre to demonstrate negligence or misuse by the consumer. It held that denying warranty repairs without adequate evidence violates consumer rights under the Consumer Protection Act. This decision highlights the importance of adhering to warranty obligations and providing sufficient proof before denying claims.