Tiruvannamalai District Commission Holds Zoom Car Liable For Renting Defective Car And Failure To Provide Prompt Assistance

The Tiruvannamalai District Consumer Disputes Redressal Commission held Zoom Car India Pvt Ltd liable for providing a defective vehicle to a consumer. The complainant, Karthik, rented a car through Zoom Car, which broke down due to an empty coolant tank, causing distress and additional expenses. Despite repeated requests for assistance, Zoom Car failed to provide any help. The commission ruled in favor of the complainant, emphasizing that Zoom Car's negligence and failure to ensure the car's roadworthiness constituted a deficiency in service. The company was ordered to refund the rental fee, pay compensation for mental agony, and reimburse the additional expenses incurred by the complainant. This judgment underscores the responsibility of car rental companies to maintain their vehicles in proper working condition and provide timely assistance to customers.