Why consumer court ordered Nykaa to pay ₹4,000 compensation to a customer

A District Consumer Disputes Redressal Commission in Uttar Pradesh ordered Nykaa to pay ₹4,000 as compensation to a customer for delivering a defective product. The customer had ordered a set of six body wash bottles, but received only one damaged bottle. Nykaa argued that the customer had not filed a complaint within the specified period, but the commission rejected this, stating that the customer promptly notified Nykaa and sought a replacement, which was ignored. The commission found Nykaa guilty of unfair trade practices and deficient services, instructing the company to refund the product's price, pay ₹3,000 for mental agony, and ₹1,000 towards litigation costs.