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Informative

Zomato directed to pay ₹60,000 for failing to deliver customer's ₹133 order

Update / Judgement Date

15 Jul 2024

Source

Bar and Bench

Author

Team — WCP Legal Desk

Reading Time

1 min read

Civil LawConsumer Protection ActCorporate Compliance

Zomato has been ordered by a consumer forum to pay ₹60,000 for failing to deliver an order worth ₹133. The complaint highlighted the inconvenience caused due to non-delivery and the subsequent refund delay, leading to mental agony and legal expenses. The forum observed that Zomato's act was a deficiency in service under the Consumer Protection Act. This decision underscores consumer rights and the obligations of service providers in the digital marketplace.