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Consumer Law Protection Services

Protect your rights under the Consumer Protection Act, 2019 — legal notices, consumer court complaints and settlements handled by verified WCP professionals.

Consumer Law Protection helps buyers enforce their rights under the Consumer Protection Act, 2019 when a product is defective, a service falls short, a refund is refused or a seller uses unfair or misleading trade practices — including disputes with e-commerce platforms.

WCP professionals assess whether the matter qualifies as a consumer dispute, then take it through the right route: a legal notice demanding corrective action, negotiation or mediation for a documented settlement, or a complaint before the District, State or National Consumer Commission.

What is covered:

  • Legal notices for refund, replacement, repair or compensation
  • Consumer complaints filed online or at the Commission
  • Negotiated and mediated settlements with sellers and service providers
  • Representation, written submissions and enforcement of orders

Complaints must generally be filed within two years of the cause of action, so early advice protects both the evidence and the remedy.

Advocate / Lawyer

3 services under Consumer Law Protection

Frequently asked questions

Who counts as a consumer under the Consumer Protection Act, 2019?
Anyone who buys goods or hires a service for consideration, online or offline, for personal use. A purchase made for resale or for a commercial purpose generally falls outside the Act, except goods or services used exclusively to earn a livelihood through self-employment.
Which Consumer Commission should I approach?
It depends on the value of the goods or services paid as consideration: the District Commission up to ₹50 lakh, the State Commission above ₹50 lakh and up to ₹2 crore, and the National Commission above ₹2 crore.
Is there a time limit for filing a consumer complaint?
Yes. A complaint must generally be filed within two years from the date the cause of action arose. A delayed complaint can be admitted only if the Commission accepts a sufficient reason for the delay.
Do I have to send a legal notice before filing a consumer complaint?
It is not mandatory, but a well-drafted legal notice often secures a refund or replacement without litigation and creates a clear written record if the matter later goes to the Commission.
Can I file a consumer complaint online?
Yes. Complaints can be filed online through the Department of Consumer Affairs' e-filing portal (e-Jagriti, which has absorbed e-Daakhil), and physical filing at the Commission remains available.
Can a consumer dispute be settled through mediation?
Yes. With both parties' consent, the Commission can refer the dispute to its mediation cell. A settlement recorded there is binding, and no appeal lies against an order passed on a mediated settlement.

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