Account & Sign-In
Creating an account, signing in, passwords, mobile verification and account deletion.
Account & Sign-In questions
I cannot sign in to my account. What should I do?
Check that your email address is verified and try resetting your password first. If sign-in still fails, report it through Technical Support with the exact error message shown on screen so it can be traced to your account.
How do I create an account?
Choose Create New Account and either sign up with Google or enter your full name, e-mail address and a password. If you sign up with an e-mail address, we send a one-time code (OTP) to that address to verify it. Your account is created as soon as this first step is done; the membership and Interest Area steps that follow can be completed later.
Can I sign in with both Google and my e-mail and password?
Yes. One e-mail address belongs to one account. If you created your account with an e-mail and password and later choose Google sign-in with the same verified address, both methods open the same account, and the same is true the other way round.
I skipped the membership and Interest Area steps. Can I complete them later?
Yes. You can choose "Skip for now" during sign-up, and your dashboard will remind you to complete them. You can also add a membership, Interest Area or Expertise at any time from your profile.
I forgot my password. How do I reset it?
Select Forgot Password on the sign-in screen and enter the e-mail address registered with your account. We send a one-time code to that address; once you verify it, you can set and confirm a new password.
I did not receive the OTP. What should I do?
Check your spam or junk folder and make sure the e-mail address or mobile number is entered correctly. For security, only a limited number of codes can be sent in a day; if you reach that limit, wait 24 hours and try again. If codes still do not arrive, contact Technical Support.
How do I add or change my mobile number?
Open your profile and edit the mobile number. Choose your country code, enter the number and verify it with the one-time code we send by SMS. A verified mobile number is required to register as a service provider and to withdraw from your wallet.
Can I change the e-mail address on my account?
No. Your e-mail address is your account's identity and cannot be changed from your profile. If you have lost access to your e-mail address, contact Customer Support from the e-mail address you can still use and explain the situation.
How do I delete my account?
You can delete your account from your profile. Deletion starts a 30-day grace period during which nothing is erased, and you can restore your account with the recovery code sent to you by e-mail. After 30 days the deletion becomes permanent. Finish or cancel any open service enquiries first. The Account Deletion page explains exactly what is deleted and what is kept.
Still need help?
Customer Support handles accounts, enquiries and payments. Technical Support handles faults in the platform itself.