Disputes, Cancellation & Completion

Disputes, Cancellation & Completion questions

• How do I raise a dispute?▾

  From your enquiry, raise a dispute against the service concerned and describe the problem. You can do this at any time after assignment, and up to 24 hours after the professional marks the work closed. One dispute can be raised per service every 24 hours.

• What happens after I raise a dispute?▾

  Your Relationship Manager reviews it and asks the professional to respond, normally within 24 hours. The professional cannot close the work while the dispute is open. The Relationship Manager then resolves the dispute, and both of you are notified of the outcome.

• Can I cancel my enquiry?▾

  Before you pay, you can cancel it yourself at any time. After you have paid and assigned it, you cannot cancel it directly; instead, request cancellation from the enquiry with your reason. Your Relationship Manager will review the request and settle it fairly with you and the professional.

• How is the work closed and completed?▾

  The professional marks the work closed when it is done, and your enquiry shows Feedback Pending. Once you give your feedback and rating, the enquiry is marked Completed and the professional's payment is released.

• Why should I leave feedback and a rating?▾

  Your feedback completes the enquiry and releases the professional's payment. It also appears on the professional's profile and helps other users choose.

• How do refunds work?▾

  Refunds are processed by the WCP team, in full or in part, to your original payment method, and you are notified when one is issued. Any cashback you earned on that enquiry is reversed. See the Professional Service Fee & Refund Policy for the full rules.