Support & Policies
Customer Support, Technical Support and the platform's legal policies.
Support & Policies questions
What is the difference between Customer Support and Technical Support?
Customer Support handles anything about your account, a service enquiry, a payment, a refund or a dispute. Technical Support handles faults in the website or application itself — sign-in failures, failed uploads, pages that will not load. Raising a case in the right channel gets it to the right team first time.
Where can I read the platform's policies?
All policies — including the terms and conditions, privacy policy, and the professional service fee and refund policy — are published on the Legal Policies page, each with its version and publication date.
How do I contact Customer Support or Technical Support?
Fill in the form on the Customer Support or Technical Support page with your name, mobile number, e-mail, a category and a description. You receive a confirmation e-mail with a case number, and replies come to your e-mail.
What should I include in a support request?
Your Service Enquiry ID, transaction ID or listing link where relevant, what you were trying to do, what happened instead, and the exact error message if you saw one.
Will I be told when a policy changes?
Yes. When a legal policy is updated, every user is notified and the policy page shows its new version and last-updated date.
Still need help?
Customer Support handles accounts, enquiries and payments. Technical Support handles faults in the platform itself.