Chat & Messages
Messaging other users, attachments and chat notifications.
Chat & Messages questions
Who can I message?
Any signed-in user, from their profile, the Professionals directory or your Chat List. For a Service Enquiry, you can chat with the assigned professional once you have paid and assigned it; until then, your contact point is the Relationship Manager.
Can I send files in chat?
Yes. You can send images and PDFs, one file at a time, up to 10 MB each.
How do I mute notifications from a chat?
Each chat has its own notification settings, where you can turn push notifications and in-app notifications on or off for that conversation.
How do I know if I have unread messages?
Your Chat List shows an unread count for each conversation and a total across all of them. Opening a conversation marks it as read.
Still need help?
Customer Support handles accounts, enquiries and payments. Technical Support handles faults in the platform itself.