Privacy, Safety & Reporting
Confidentiality, what others can see about you and reporting misuse.
Privacy, Safety & Reporting questions
Is my information kept confidential during bidding?
Yes. Bidders never see your name or contact details. They see only the enquiry details and your Relationship Manager. Each bid is visible only to the professional who made it, to you and to your Relationship Manager.
Is it safe to pay through the platform?
Payments are processed by the Cashfree payment gateway. The amount for the professional is held by the platform until the work is completed, which is what makes disputes, refunds and cashback possible. Always pay through the platform.
How do I report a post or a user?
Use the Report option on the post or the user's profile. Reports are reviewed by our moderation team, who can hide a post or block an account that breaks the Professional Community Guidelines.
What happens if my post or account is blocked?
You are notified with the reason. A blocked post is hidden from everyone except you and the moderation team. A blocked account is signed out on every device. If you believe it was a mistake, contact Customer Support.
Are the files I upload checked for viruses?
Yes. Every uploaded file is scanned for malware before anyone can open it.
Still need help?
Customer Support handles accounts, enquiries and payments. Technical Support handles faults in the platform itself.